Quad/Graphics, Inc. and its global subsidiaries (“Quad,” “we,” “our”) are committed to protecting your privacy. By using this website (“the Site”) and/or the services Quad provides to you or on your behalf (“the Services”), and by submitting your data to Quad, you agree to the collection and processing of your information by Quad.
Our Privacy Policy explains:
- What information we collect and why.
- How we use that information.
- How we protect your information.
- How you can control your information, including access, updates, and deletion.
- How we share collected data.
APPLICATION
There are several ways to interact with Quad. This Privacy Policy applies to data collected across all of Quad’s Services, including those on or through this Site, other websites and mobile sites, our social media presence, mobile apps, client portals, direct mail communications, and digital services like email. This policy excludes services that have separate privacy policies and do not incorporate this one by reference.
Our Privacy Policy does not apply to services offered by other companies or individuals.
INFORMATION WE COLLECT AND SHARE
Quad collects all information you voluntarily provide through use of our Services, including through the Site, emails you send, or other communications. This may include your name, billing and shipping addresses, email addresses, phone numbers, and other data you provide.
We may also collect non-personal general usage data, such as IP addresses, domain names, web pages visited, time spent on pages, device details (hardware model, OS version, unique device IDs, mobile network info), log data (timestamps, routing data), SMS/MMS data, and geolocation if services are location-enabled.
We may also collect unique application numbers included in certain Services and associated installation information (e.g., OS type, app version). This may be sent during installs, uninstalls, or periodic updates.
This information supports system administration, improves our Site and Services, and may be used for statistical analysis.
We only collect sensitive personal information (e.g., social security numbers, credit card details) when necessary for business purposes, and it is stored and processed securely.
We also collect and disclose business contact information of individual client contacts in the normal course of business to manage customer relationships. This includes name, address, demographics, billing information, and order history. Unless restricted by law, we may share this data with affiliates, partners, service providers, subsidiaries, or contractors required to deliver Services.
Quad may link to third-party websites for your convenience. These sites are outside our control and governed by their own privacy policies. We recommend reviewing those before providing any data.
HOW WE COLLECT AND USE INFORMATION
We use data collected through the Site and Services to deliver, maintain, protect, and improve them, develop new offerings, and safeguard our users and clients. Along with our clients, we may personalize content and ads.
We may retain records of communications with you for issue resolution. Depending on your location, we may store your data for reasonable time periods to recontact you or improve future Services.
We may use your email to notify you about updates or changes.
To measure performance and improve user experience, we collect and store browsing data (visited pages, domains). We may use anonymous cookies to support system and site administration, research and analysis, user profiling, and site operations.
Quad may use or disclose your data in good faith if reasonably required to:
1. Comply with the law,
2. Enforce user agreements,
3. Protect Quad’s or others' rights, property, or safety.In the case of corporate changes like mergers or acquisitions, Quad reserves the right to transfer your data.
Your data may be processed on servers located in various countries.
TRANSPARENCY AND CHOICE
We aim to give you control over your data. You can manage cookie settings in your browser, including blocking all cookies or choosing which to allow.
You can opt out of communications from Quad at any time.
PRIVACY POLICY COMPLIANCE
We regularly review compliance with this Privacy Policy and adhere to relevant laws and self-regulatory frameworks. We respond to formal complaints appropriately.
CHILDREN’S ONLINE PRIVACY – COPPA
Quad does not offer services to children and does not knowingly collect data from those under 13. Our Sites are intended for adult use.
ACCESSING AND UPDATING YOUR PERSONAL INFORMATION
You may request to inspect or delete your personal data stored by Quad. We will make reasonable efforts to comply unless it requires disproportionate effort. We may ask for identity verification before acting on your request.
CHANGES TO THIS PRIVACY POLICY
We may update this policy from time to time. Significant changes will be announced prominently (e.g., by email). Continued use of the Site constitutes acceptance of these changes, unless otherwise required by law.
